Refund policy.

Every credit pack is covered by a 30-day money-back guarantee. If a pack isn't working out for you, email us within 30 days of buying it and we'll refund it in full.

• Email hello@goroam.com with the pack you bought and roughly when. We don't need a reason, though it helps us improve GoRoam if you share one.
• Once approved, we refund the full amount you paid, through Dodo Payments, back to your original payment method.
• The credits from that pack are removed from your balance (never taking it below zero, if you've already used some, your balance just goes to whatever it would otherwise be, not negative). Any itinerary you've already generated is yours to keep.
• Refunds are processed by Dodo Payments as our payment processor. Depending on your bank, card network or UPI provider, it can take a few business days to show up after we approve it.

• The free credit every new account gets. There's nothing paid to refund.
• Anything you spent through a third-party booking link (flights, hotels, tickets, transport): that payment goes directly to that provider, not through GoRoam, so their own refund and cancellation policy applies. See our Terms.

If something's wrong with a purchase, please email us first. We'd rather sort it out directly and quickly than have your bank or card network get involved. Filing a chargeback without contacting us first can result in your account being suspended while it's investigated.

Refund requests and billing questions: hello@goroam.com, or see our Contact page.